Better Business Bureau (BBB)

The Problem

BBB shipped on long release cycles with no QA automation. Every release leaned on manual regression, and regressions still slipped through. Two manual testers covered roughly a dozen developers — coverage couldn't keep pace, and releases were slow and risky.

The Approach

• ✓Built BBB's first automation framework from zero with Playwright + Cucumber.
• ✓Chose Cucumber/Gherkin deliberately so the two manual testers could author plain-language scenarios themselves, rather than leaving everything to a single SDET.
• ✓Wired the suite into GitHub Actions: a nightly run plus a full pass on every release against the staging environment.
• ✓Coached the manual testers hands-on until they were authoring and running their own scenarios.

The Results

• ✓A week of manual regression collapsed to roughly 30 minutes of automated coverage.
• ✓Release cycles tightened dramatically — sometimes multiple releases in a single day, with no regression issues.
• ✓Went from zero automation to a maintained regression suite that scaled with the team's growing footprint.
• ✓Test authorship spread across the QA team instead of bottlenecking on one engineer.